Vacature Analytical Support in maastricht
bij DHL Finance Services BV (FSS)
As a Analytical Support Agent you are the first point of contact for different stakeholders/business partners of different European countries. You provide an excellent level of service to internal and external customers ensuring that their needs are continually met. You process large quantities of data , ranging from account creation to master data amendments, in line with agreed service agreements and policies to minimize the risk of customers and revenue leakage and maximize customer loyalty. In this changing environment you initiate change and provide expertise into projects and continuous improvement initiatives. As data expert, you will analyze, resolve and prevent queries as well as credit notes, received from various countries and regional stakeholders.
What do we offer?
We are a customer focused company working with a Global customer base;
Cooperating with our sales forces in countries worldwide;
Profiel en vaardigheden
MBO+/Bachelor level or equivalent by experience.
Administrative experience, preferably in a similar position
Affinity with working in a multicultural environment
Highly interested in a career in the most international company
Ability to prioritize, to work with deadlines/targets and attention to detail
Strong English language skills
Spanish or Italian language skills
Strong communication skills, great customer orientation and empathy.
Analytical skills and the ability to translate analysis into proposals for improvement
Experience with Microsoft Office.
Are you interested in the job and do you fit the job profile? Click on the button and apply. We will contact you as soon as possible.