Vacature Backline Investigation Agent in maastricht

Dagdienst - bij DHL Finance Services BV (FSS)

Office Uitzendkracht 38 u/p.wk. (Fulltime, Parttime) Dagdienst

To investigate and resolve invoice enquiries in an accurate and timely matter to enable effective accounts receivables collections. This role resolves invoice enquiries from direct and relationship customers.

  • Investigate and resolve invoice enquiries in an accurate and timely manner 
  • Liaise with country customer service, operations, commercial/sales and collections when required 
  • Create and maintain good working relationships with direct and relationship collectors and billing agents 
  • Handle customer enquiries whilst providing professional customer service 
  • Accurately log queries in oracle when required
  • Manage own queue of queries and set own priorities on a daily basis 
  • Meet individual targets on average number of resolved queries per day

We offer a benefits package that includes a competitive salary, You will have access to comprehensive learning programs and international career opportunities.

Profiel en vaardigheden

  • MBO-level or equivalent by experience
  • Administrative experience, preferably in a financial environment 
  • Customer service experience 
  • Experience in Microsoft Windows as an end user
  • Language skills: fluent in English; strong preference native or fluent mastering of the language spoken in the country serviced (Dutch, French, German)

Customer Orientation • Business Acumen • Cross-Border Thinking • Commitment to Excel • Building & Managing Relationships • Taking Direction and Responsibility • Constructive Challenge

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employee_profile_picture Ellis Caubo Senior Consultant
Ellis Caubo
Senior Consultant
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Maastricht Office
Stationsstraat 7
6221 BM Maastricht
 +31 43 350 62 40

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