Vacature Customer service medewerker UK/IRL in maastricht
flexibel - bij Mercedes-Benz Customer Assistance Center
Customer Service Representative UK/Ireland
The Mercedes-Benz Customer Assistance Center (CAC) is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
You will be joining the Customer Service team for our UK and Irish customers. As a Customer Service Representative your task if serving all customers and prospective customers by:
Handling all inquiries and complaints by telephone, mail, fax or e-mail;
Dealing with after-sales service issues, technical and product topics and general company related inquiries;
Insuring that customer concerns and queries are dealt with adequately;
Managing our services to customers and transfer prodocut knowledge;
Profiel en vaardigheden
Excellent knowledge of (pref. UK or Irish) English, both written and spoken;
Good written and verbal skills;
Good understanding of customer satisfaction
Open-minded to a diversity of cultures;
Minimum availability of 15h per week (except in case of exams for students)