Vacature Customer Service Officer in roermond
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Wat ga je doen?
Becoming a Customer Support Officer at a leading coil coating company in Roermond? Interested? Apply now! 2600,00 - 3300,00 bruto p/m.
The Customer Support Officer is responsible for the daily operational interactions with our customers in a positive, professional and high-standard mindset - ultimately leading to a high level of customer satisfaction. The daily operational activities include, amongst others, quotations, sample requests, order management, claims handling, handling customer requests and monitor hedge contracts. His/Her main activities will be:
Manage hedge contracts, claims, open orders, order irregularities and forecasts. Close hedge contracts and pro-actively inform customers about their order behavior. Maximize commercial results by generating, quoting and follow up of inquiries.
Give excellent support by informing, supporting and challenging Area Sales Managers in all their activities. Offer first line advise on paint systems, alloys, color possibilities and innovations and engage internal departments
Grow relationships by working together in combat teams. Build and maintain strong, open and equal relationships with customers and initiate critical conversations with other departments to improve customer satisfaction
Gather and share information by transferring customer needs to the internal organization. Gather and pro-actively share market information. Eager to change and learn new products and processes to improve added value.
What do we offer?
A fulltime job;
A bruto salary between 2.600,- en 3.300,- bruto a month ;
Excellent secondary employment conditions;
Training opportunities and to educate yourself;
The possibility to earn a permanent contract
Wat vragen wij?
HBO level or comparable level with experience
Speak and write fluent Dutch, English and French
Minimum 5 years inside sales experience
Preferably experience and / or affinity with an international B2B environment
Knowledge and experience with Microsoft Office
Commerical attitude: assertiveness, negotiation skills and result driven
Offer customers maximum reliability and transparancy in terms of Supply Chain, service and product development
Service minded: customer focus, build and maintain multiple relationships
Excellent communication skills
Strong and natural teamplayer
Accurate and self decisive
High level of enthusiasm, dynamic and positive by nature
Enthusiastic en someone who meets all of the demands? Click the button Solliciteer and we will reach out to you as soon as possible..