Customer Service

Vacature Customer Service Officer in roermond

bij Euramax Coated Products BV

Office Detacheren 40 u/p.wk.
Wat ga je doen?

Becoming a Customer Support Officer at a leading coil coating company in Roermond? Interested? Apply now! € 2600,00 - 3300,00 bruto p/m.

The Customer Support Officer is responsible for the daily operational interactions with our customers in a positive, professional and high-standard mindset - ultimately leading to a high level of customer satisfaction. The daily operational activities include, amongst others, quotations, sample requests, order management, claims handling, handling customer requests and monitor hedge contracts. His/Her main activities will be:

  Manage hedge contracts, claims, open orders, order irregularities and forecasts. Close hedge contracts and pro-actively inform customers about their order behavior. Maximize commercial results by generating, quoting and follow up of inquiries.
  Give excellent support by informing, supporting and challenging Area Sales Managers in all their activities. Offer first line advise on paint systems, alloys, color possibilities and innovations and engage internal departments
  Grow relationships by working together in combat teams. Build and maintain strong, open and equal relationships with customers and initiate critical conversations with other departments to improve customer satisfaction
  Gather and share information by transferring customer needs to the internal organization. Gather and pro-actively share market information. Eager to change and learn new products and processes to improve added value.

What do we offer?
  A fulltime job;
  A bruto salary between €2.600,- en €3.300,- bruto a month;
  Excellent secondary employment conditions;
  Training opportunities and to educate yourself;
  The possibility to earn a permanent contract

Wat vragen wij?

  HBO level or comparable level with experience;
  Speak and write fluent Dutch and English;
  Minimum 5 years inside sales experience;
  Preferably experience and / or affinity with an international B2B environment;
  Knowledge and experience with Microsoft Office.

Professional qualities:

  Commerical attitude: assertiveness, negotiation skills and result driven;
  Offer customers maximum reliability and transparancy in terms of Supply Chain, service and product development;
  Service minded: customer focus, build and maintain multiple relationships;
  Excellent communication skills;
  Strong and natural teamplayer;
  Accurate and self decisive;
  High level of enthusiasm, dynamic and positive by nature;

Enthusiastic en someone who meets all of the demands? Click the button Solliciteer and we will reach out to you as soon as possible.

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