Vacature Customer service representative German in maastricht
parttime - bij Mercedes-Benz Customer Assistance Center
Wat ga je doen?
Mercedes-Benz CAC is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. Thats why they live the brands most important promise: The best or nothing.
You will be joining the Customer Service team for our German-speaking customers in Germany, Austria and Switzerland. As a Customer Service Representative your task is serving all customers and prospective customers by:
Handling all inquiries and complaints by telephone, mail, fax or e-mail;
Dealing with after-sales service issues, technical and product topics and general company related inquiries;
Insuring that customer concerns and queries are dealt with adequately;
Managing our services to customers and transfer product knowledge.
Hourly wage: 11,39 euro gross;
Yearly holiday allowance: 8,33% of annual gross salary;
Competitive performance based salary growth;
Pension plan (after 26 weeks of employment);
200 paid vacation hours (based on full time employment);
Interim contract on weekly basis, accoring to Dutch legislation;
Flexible shift system Monday-Friday;
Minimum amount of 15 hours a week;
Start date: the first working day of each month.
An extensive 4-week initial training and a follow-up buddy program subsequently;
Company restaurant with healthy and diverse lunch options;
Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
Wat vragen wij?
Excellent knowledge of German (both written and spoken);
Fluency in English (corporate language);
Good written and verbal skills;
Good understanding of customer satisfaction;
Open-minded to a diversity of cultures;
Minimum availability of 15h per week
Please use the solliciteren button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.