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Vacature Customer service representative German in maastricht

parttime - bij Mercedes-Benz Customer Assistance Center

Office Uitzendwerk 15 u/p.wk.
Wat ga je doen?

Company information
Mercedes-Benz CAC is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers’ mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers’ enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. That’s why they live the brand’s most important promise: “The best or nothing”.

Job description
You will be joining the Customer Service team for our German-speaking customers in Germany, Austria and Switzerland. As a Customer Service Representative your task is serving all customers and prospective customers by:
  Handling all inquiries and complaints by telephone, mail, fax or e-mail;
  Dealing with after-sales service issues, technical and product topics and general company related inquiries;
  Insuring that customer concerns and queries are dealt with adequately;
  Managing our services to customers and transfer product knowledge.

Employment conditions

  Hourly wage: 11,39 euro gross;
  Yearly holiday allowance: 8,33% of annual gross salary;
  Competitive performance based salary growth;
  Pension plan (after 26 weeks of employment);
  200 paid vacation hours (based on full time employment);

Contractual information

  Interim contract on weekly basis, accoring to Dutch legislation;
  Flexible shift system Monday-Friday;
  Minimum amount of 15 hours a week;
  Start date: the first working day of each month.

Additional benefits

  An extensive 4-week initial training and a follow-up buddy program subsequently;
  Company restaurant with healthy and diverse lunch options;
  Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
  A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

Wat vragen wij?

  Excellent knowledge of German (both written and spoken);
  Fluency in English (corporate language);
  Good written and verbal skills;
  Good understanding of customer satisfaction;
  Computer literacy;
  Open-minded to a diversity of cultures;
  Minimum availability of 15h per week

Contact info
Please use the “solliciteren” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.

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