fulltime, Maastricht, bellen, flexibel, Mercedes-Benz, daimler, flexibel rooster, Mercedes-Benz Customer Assistance Center Maastricht, customer assistance, omgeving maastricht, calling, klantservice

Vacature Customer service representative NL/FR PT in maastricht

parttime - bij Mercedes-Benz Customer Assistance Center

Office Uitzendwerk 20 u/p.wk. (Parttime & fulltime mogelijkheden)
Wat ga je doen?

Mercedes-Benz Customer Assistance Center is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers’ mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers’ enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. That’s why they live the brand’s most important promise: The best or nothing.

Job description
In your role as an customer service representative you will be responsible for:
  Answering incoming calls from customers requiring assistance;
  Collating all necessary details and entering them into our computerized system;
  Contacting the nearest dealer who will send out a technician, in case the problem can’t be solved by phone;
  Ensuring the customer is mobile again as quickly as possible.

  Hourly wage: 11,54 euro gross;
  Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
  Yearly holiday allowance: 8,33% of annual gross salary;
  Competitive performance based salary growth;
  Pension plan (after 26 weeks of employment);
  200 paid vacation hours (based on full time employment);

Contractual information
  Interim contract on weekly basis, according to Dutch legislation;
  Shift system between Monday and Sunday, with day, evening and weekend shifts .
  Possibility to work from 20hours a week;
  Start date: the first working day of each month;

Additional benefits
  An extensive 4-week initial training and a follow-up buddy program subsequently;
  Company restaurant with healthy and diverse lunch options;
  Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
  A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!

Wat vragen wij?

Job requirements
You are a suitable candidate of you meet the following requirements:
  Excellent knowledge of Dutch & French;
 Fluency in English (corporate language);
  Additional knowledge of German can be an asset, but is not a requirement;
  Good written and verbal skills;
  Good understanding of customer satisfaction;
  Computer literacy;
  Open-minded to a diversity of cultures;
 Availability of atleast 20h per week;

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