Vacature Customer service representative NL/FR PT in maastricht
parttime - bij Mercedes-Benz Customer Assistance Center
Wat ga je doen?
Mercedes-Benz Customer Assistance Center is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. Thats why they live the brands most important promise: The best or nothing.
In your role as an customer service representative you will be responsible for:
Answering incoming calls from customers requiring assistance;
Collating all necessary details and entering them into our computerized system;
Contacting the nearest dealer who will send out a technician, in case the problem cant be solved by phone;
Ensuring the customer is mobile again as quickly as possible.
Hourly wage: 11,54 euro gross;
Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
Yearly holiday allowance: 8,33% of annual gross salary;
Competitive performance based salary growth;
Pension plan (after 26 weeks of employment);
200 paid vacation hours (based on full time employment);
Interim contract on weekly basis, according to Dutch legislation;
Shift system between Monday and Sunday, with day, evening and weekend shifts .
Possibility to work from 20hours a week;
Start date: the first working day of each month;
An extensive 4-week initial training and a follow-up buddy program subsequently;
Company restaurant with healthy and diverse lunch options;
Company barista with special drinks and pastries like fresh Croissants and Donuts during your coffee breaks;
A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
Wat vragen wij?
You are a suitable candidate of you meet the following requirements:
Excellent knowledge of Dutch & French;
Fluency in English (corporate language);
Additional knowledge of German can be an asset, but is not a requirement;
Good written and verbal skills;
Good understanding of customer satisfaction;
Open-minded to a diversity of cultures;
Availability of atleast 20h per week;
Do you want to apply? use the solliciteer direct button to upload your CV and Letter of Motivation