Vacature Customer Service Representative NL/FR in maastricht
parttime - bij Mercedes-Benz Customer Assistance Center
Wat ga je doen?
Mercedes-Benz CAC is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. Thats why they live the brands most important promise: The best or nothing.
You will be joining the Roadside Assistance team for our Dutch and French-speaking customers in the Benelux region. Customers experiencing a vehicle breakdown can contact our Service 24-hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. As a Customer Service Representative from the roadside assistance team, your main tasks are:
answering incoming calls from customers requiring assistance;
collating all necessary details and entering them into our computerized system;
contacting the nearest dealer who will send out a technician, in case the problem cant be solved by phone;
ensuring the customer is mobile again as quickly as possible. SS Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team!
Hourly wage: 11,39 euro gross;
Shift allowances on top of your salary, for working at evenings (+25%), nights (+50%), Saturdays (+50%) and Sundays (+100% => double salary!)
Yearly holiday allowance: 8,33% of annual gross salary;
Competitive performance based salary growth;
Pension plan (after 26 weeks of employment);
200 paid vacation hours (based on full time employment);
Interim contract on weekly basis, accoring to Dutch legislation;
Flexible shift system Monday-Sunday, with day, evening and weekend shifts;
Minimum amount of 15 hours a week (except in case of exams for students);
Start date: the first working day of each month;
An extensive 4-week initial training and a follow-up buddy program subsequently;
A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
Wat vragen wij?
Excellent knowledge of Dutch & French;
Fluency in English (corporate language);
Additional knowledge of German can be an asset, but is not a requirement;
Good written and verbal skills;
Good understanding of customer satisfaction;
Open-minded to a diversity of cultures;
Minimum availability of 15h per week (except in case of exams for students)
Please use the solliciteren button to upload your CV and Letter of Motivation and any other documentation that adds value to your application