Vacature Customer service representative in maastricht

15-40 uur - parttime - voor één van onze relaties

Office Uitzendwerk 20 15-40 uur
Wat ga je doen?

Work in a growing international company in a young, ambitious, professional and dynamic environment.The salary for this position is € 10,09 gross per hour. In addition, a shift allowance based on actual hours is paid. Shifts including nights and weekends.

 Roadside Assistance
Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.



 Customer Service
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.



 Working hours
The department is open 24/7, 365 days a year. You will be working for at least 15 hours per week

Wat vragen wij?

 Higher vocational education
 Native Dutch speaker
 Fluent English (corporate language)
 French language is well spoken and written
 Advanced negotiation skills
 Computer literacy
 Knowledge of Benelux geography and topography
 Experience in customer care
 Good understanding of customer satisfaction
 Open-minded to a diversity of cultures
 Work in a growing international company in a young, ambitious, professional and dynamic environment.
The salary for this position is €10,09 gross per hour. In addition, a shift allowance based on actual hours is paid. Shifts including nights and weekends.

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Interesse in deze vacature?

employee_profile_picture Dunja Aerts Coördinator On Site
Dunja Aerts
Coördinator On Site
Solliciteer direct

Stel je vraag

Maastricht Industrie/Logistiek
Stationsstraat 7
6221 BM Maastricht
 +31 43 362 29 29

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