Vacature Customer Support Agent English PT/FT in maastricht

Dagdienst - bij DHL Services BV (FSS)

Sales & Marketing - Professionals Uitzendkracht 40 u/p.wk. (Fulltime, Parttime) Dagdienst

• To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment

• To provide professional and qualitative customer service in line with set DHL standards

• To resolve customer’s queries in accordance with set DHL standards

• To promply and accurately log queries in ERP system To actively promote self service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur

• To ensure cross function liaison and handle required billing adjustments

• To identify query root cause and, ensure billing accuracy upon receipt of queriesCredit Risk Management and Collection teams-

• To timely support/settlement of customer collection queries- To facilitate AR collection and minimise disputed amounts and ageing for aged debt positionsCustomer Service and overseas stations / HUB and Gateway (duty department)-

• To liaise with 3rd party countries, customer service, operation, and commercial/sales when required


We offer a benefits package that includes a competitive salary, You will have access to comprehensive learning programs and international career opportunities.

Profiel en vaardigheden

• Secondary school

• Intermediate level of English knowledge (DPDHL Business Language)Very good knowlegde of the French- Dutch- German Languages (combination of languages)

• Sensitive to cultural specifics

• Good telephone conversation/handling skills

• Good communication and conversational skills

• Call center experience

• High customer focus and service orientation

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