Customer Service, commercieel, Duits, fulltime, DHL, Maastricht, klantcontact, supportmedewerker, customer support, beantwoorden telefoon, queries

Vacature Customer Support Agent in maastricht

bij DHL Finance Services BV (FSS)

Office Uitzendwerk 38 u/p.wk. (Fulltime)
Wat ga je doen?

  To provide professional and qualitative customer service in line with set DHL standards
  To resolve customer’s queries in accordance with set DHL standards
  To promptly and accurately log queries in DHL systems
  To actively promote prompt online payment to facilitate a smooth shipment delivery
  To ensure customer queries in relation to Duty VAT levied by Customs from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment
  To ensure customers pay the Duty VAT Cash charges
  To contribute knowledge and expertise toward resolving reoccurring Duty VAT Cash billing issues.
  To maximize collection effectiveness from all B2C customers in a timely and professional manner.
  To timely support of customer collection queries
  To facilitate AR collection and minimize disputed amounts and ageing aged debt positions
  To liaise with 3rd party countries, customer service, operation, and commercial sales when required

What do we offer?

  We are a customer focused company working with a Global customer base;
  Cooperating with our sales forces in countries worldwide;
  Multi-cultural team;
  Mid and long term career opportunities (global scope);
  Fulltime opportunity.

Wat vragen wij?

  Good telephone conversation/handling skills;
  Effective communicationl skills;
  High customer focus and service orientation;
  Advanced MS office knowledge;
  Previous Call center/Customer facing experience is preferred 1 year;
  Sensitive to cultural specifics;
  Intermediate level of English, French and Dutch knowledge
  Secondary school.


Please call or email us if we can help you getting in contact with the hiring manager of the new consultant project administrator.

Solliciteer direct
Stel je vraag

Bel voor meer informatie

Je C.V. wordt verwerkt...
Upload je CV om direct op deze vacature te reageren.
óf via het reguliere formulier solliciteren

Je C.V. wordt verwerkt...
Je kunt direct je C.V. uploaden om in te schrijven
óf via het reguliere formulier inschrijven   Inschrijfformulier

Vacature Alert

Maak een vacature Alert aan en bevestig deze via de link die we je mailen. Wekelijks kijken we of er nieuwe vacatures zijn die voldoen aan jouw zoekcriteria. Indien dat het geval is, ontvang jij een mail met daarin de vacatures.

Wij wensen je veel succes met het vinden van je nieuwe job!