Vacature Logistic Service Representative German in maastricht
bij Mercedes-Benz Customer Assistance Center
Wat ga je doen?
Mercedes-Benz CAC is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. Thats why they live the brands most important promise: The best or nothing.
The Critical Parts Management Department is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and retailers. As a Logistic Service Representative, your tasks & responsibilities are:
resolving incoming support requests, incidents and problems for all Mercedes-Benz business units (passenger cars, vans and trucks) in German & English;
appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketing system);
identifying, escalating or resolving issues related to bottleneck parts were necessary.
Hourly wage: 11,54 euro gross;
Yearly holiday allowance: 8,33% of annual gross salary;
Competitive performance based salary growth;
Pension plan (after 26 weeks of employment);
200 paid vacation hours (based on full time employment);
Interim contract on weekly basis, accoring to Dutch legislation;
Flexible shift system Monday-Friday;
Availability between 16 and 40 hours per week.;
Start date: the first working day of each month;
An extensive 4-week initial training and a follow-up buddy program subsequently;
A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
Wat vragen wij?
Very good knowledge of German and English, both written and spoken;
Good written and verbal skills;
Good understanding of customer satisfaction;
Ability to understand interactions between demand and supply in the logistics chain;
Open-minded to a diversity of cultures;
Availability between 16 and 40 hours per week. Please use the solliciteer direct button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.