Vacature Query Investigation Agent in maastricht
bij DHL Finance Services BV (FSS)
Wat ga je doen?
We are looking for a Customer Support Agent Backline at DHL in Maastricht. Your jobpurpose is
to investigate and resolve invoice enquiries in an accurate and timely matter to enable effective accounts receivables collections. This role resolves invoice enquiries from direct and relationship customers.
Investigate and resolve invoice enquiries in an accurate and timely manner
Liaise with country customer service, operations, commercial/sales and collections when required
Create and maintain good working relationships with direct and relationship collectors and billing agents
Handle customer enquiries whilst providing professional customer service
Accurately log queries in oracle when required
Manage own queue of queries and set own priorities on a daily basis
Meet individual targets on average number of resolved queries per day
What do we offer?
We are a customer focused company working with a Global customer base;
Cooperating with our sales forces in countries worldwide;
Long term possibilities;
Wat vragen wij?
MBO-level or equivalent by experience
Administrative experience, preferably in a financial environment
Customer service experience
Experience in Microsoft Windows as an end user
Fluent English and good Dutch language skills. Prefered another language German or French
Are you interested in the job and do you fit the job profile? Click on the button and apply. We will contact you as soon as possible.