Customer Service, Frans, Nederlands, Duits, fulltime, DHL, Maastricht, Engels, DHL Finance Services

Vacature Query Investigation Agent in maastricht

bij DHL Finance Services BV (FSS)

Office Detacheren 38 u/p.wk.
Wat ga je doen?

We are looking for a Customer Support Agent Backline at DHL in Maastricht. Your jobpurpose is to investigate and resolve invoice enquiries in an accurate and timely matter to enable effective accounts receivables collections. This role resolves invoice enquiries from direct and relationship customers.
  Investigate and resolve invoice enquiries in an accurate and timely manner
  Liaise with country customer service, operations, commercial/sales and collections when required
  Create and maintain good working relationships with direct and relationship collectors and billing agents
  Handle customer enquiries whilst providing professional customer service
  Accurately log queries in oracle when required
  Manage own queue of queries and set own priorities on a daily basis
  Meet individual targets on average number of resolved queries per day

What do we offer?

  We are a customer focused company working with a Global customer base;
  Cooperating with our sales forces in countries worldwide;
  Multi-cultural team;
  Long term possibilities;
  Fulltime opportunity.

Wat vragen wij?

  MBO-level or equivalent by experience
  Administrative experience, preferably in a financial environment
  Customer service experience
  Experience in Microsoft Windows as an end user
  Fluent English and good Dutch language skills. Prefered another language German or French


Are you interested in the job and do you fit the job profile? Click on the button and apply. We will contact you as soon as possible.

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Interesse in deze vacature?

employee_profile_picture Ellis Caubo Senior Consultant
Ellis Caubo
Senior Consultant
Solliciteer direct

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Maastricht Industrie/Logistiek
Stationsstraat 7
6221 BM Maastricht
 +31 43 362 29 29

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