Vacature Technical service rep. CMS German in maastricht
bij Mercedes-Benz Customer Assistance Center
Mercedes-Benz CAC is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers’ mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers’ enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. That’s why they live the brand’s most important promise: “The best or nothing”.
Connected Mobility Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect. Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.As a Connected Mobility Support Specialist, you will be the 1st point of contact to our customers (B2C & B2B) with the following tasks & responsibilities:
accepting incoming support requests, incidents and problems
registering all activities in the ticketing tool
troubleshooting minor training issues on the phone
resolving reported issues according to Daimler standards & procedures
reporting undefined issues to higher level
Hourly wage: 11,54 euro gross;
Yearly holiday allowance: 8,33% of annual gross salary;
Competitive performance based salary growth;
Pension plan (after 26 weeks of employment);
200 paid vacation hours (based on full time employment).
Interim contract on weekly basis, accoring to Dutch legislation;
Flexible shift system Monday-Friday;
Minimum amount of 15 hours a week;
Start date: the first working day of each month.
A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
Profiel en vaardigheden
Excellent knowledge of German, both written and spoken;
Very good written skills (for customers) and general fluency (corporate language) in English;
Advanced computer skills;
Affinity or strong interest in smartphones and apps would be a strong plus;
Good understanding of customer satisfaction;
Open-minded to a diversity of cultures;
Minimum availability of 15h per week