Vacature Technical Service Representative French in maastricht
parttime - bij Mercedes-Benz Customer Assistance Center
Wat ga je doen?
Mercedes-Benz CAC is an international & multicultural company and part of a very well-known and high-quality brand. From their offices in Maastricht, they provide excellent service to their customers & dealers, by ensuring their customers mobility with roadside assistance for 24 hours a day 7 days a week, and by taking care of customers enquiries about passenger cars, trucks and vans. As a consequence, our client is playing a vital role for the customer experience of their brand. Thats why they live the brands most important promise: The best or nothing.
As part of Retail Service, XENTRY is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimlers aftersales division, Global Service and Parts (GSP/O). Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:
Handle incoming queries (phone, email, tickets) from B2B customers in a timely and professional manner;
Analyze and investigate issues making use of acquired knowledge and available tools;
Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.;
Accurately document work related activities in the relevant ticketing system;
If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products;
Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
Hourly wage: 13,06 euro gross;
Yearly holiday allowance: 8,33% of annual gross salary;
Competitive performance based salary growth;
Pension plan (after 26 weeks of employment);
200 paid vacation hours (based on full time employment).
Interim contract on weekly basis, according to Dutch legislation;
Flexible shift system Monday-Friday;
Minimum amount of 20 to 25 hours a week;
Start date: the first working day of each month.
An extensive 4-week initial training and a follow-up buddy program subsequently;
A major opportunity to work in a growing international company in a young, ambitious, professional and dynamic environment!
Wat vragen wij?
Excellent level of French, both written and spoken;
Fluency of English (company language);
Very good understanding of customer satisfaction (both B2B and B2C);
Strong affinity with Computers (Windows ®), including installation of software and configurations of networks;
Superior analytical skills, ability to anticipate on upcoming issues and find solutions;
Open-minded to a diversity of cultures;
Minimum availability of 20 to 25 hours per week (Monday to Friday).
Please use the Solliciteer direct button to upload your CV and Letter of Motivation and any other documentation that adds value to your application.