Vacature Technical Service Representative in maastricht
Tussen 08:00 - 20:00 - bij Mercedes-Benz Customer Assistance Center
Are you your family's IT expert? Do you solve their smartphone, laptop or Wi-Fi problems? For this vacancy, affinity with technology is a big advantage, but we don't expect you to know everything about it! An extensive training programme will teach you the tricks of the trade. Because technology is constantly evolving, it is important that you enjoy working in a dynamic and innovative environment.
Our client is the Mercedes-Benz Customer Assistance Center in Maastricht, the central contact center in Europe for after-sales and for all questions and requests from existing and future Mercedes-Benz customers.
The Connected Mobility Services (CMS) department will expand enormously in the coming year, which is why Mercedes-Benz CAC is looking for a large number of enthusiastic colleagues.
Mercedes-Benz is the first company in the automotive industry to introduce an app that allows customers to look up and update information about their own car themselves: the Mercedes-Me app. The CMS department has a highly engaged international team that provides an excellent level of customer service for the B2B and B2U users of the app.
In the role of Technical Service Representative, it is important that you are customer-oriented and have empathy. You are only satisfied when the customer is satisfied and follow the Mercedes-Benz concept of "the best or nothing".
Tasks and responsibilities:
Taking customer queries, problems and issues by phone, email or live chat;
Creating cases and registering all the steps involved using a ticketing tool;
Identify problems that may affect the processes and escalate them internally;
Create cases and register all the steps within them using a ticketing tool;
Troubleshooting using prescribed user situations;
Reporting unresolved issues to a higher level.
Profiel en vaardigheden
The customer service representative we are looking for at Mercedes-Benz CAC meets the following characteristics or qualifications:
Excellent command of the German and English languages, both written and verbal;
Excellent communication skills;
Good understanding of what customer satisfaction means;
Ability to identify, analyse and resolve problems in an appropriate;
Solve problems in an adequate way.
This is a full-time position with an availability of 32 hours per week also possible. The working hours are from Monday to Sunday between 08.00 and 20.00 hours. Preferred schedules are used when making the monthly planning.
Mercedes-Benz CAC offers an excellent, comprehensive training programme for all new employees. The first 4 weeks are general training sessions which you follow together with all your new colleagues. After that, you start with the buddy programme in your own department. The entire training period is paid for, of course.
What does Mercedes-Benz CAC offer you?
A one year contract with the prospect of permanent employment;
An excellent salary;
Good evaluation and bonus structure;
Holiday allowance: 8% of the annual income;
200 holiday hours;
Bicycle plan (every 3 years a free bicycle), free public transport or a travel allowance;
Collective health insurance;
Attractive relocation package;
Internal career opportunities.
SD Worx manages the recruitment process for Mercedes-Benz CAC. This process is structured as follows:
Intake with recruiter from SD Worx.
German language test
Assessment by the recruiter and department manager of Mercedes-Benz CAC.
Are you ready for a new challenge? Then apply immediately or contact us. We will be happy to discuss your opportunities at Mercedes-Benz CAC!